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FAQS

No Hot Water – Electric storage

 
    • Check there is power to the unit.
    • Check if the circuit breaker is on, if its tripped you may need to contact an electrician.
    • Has there been a power cut, may need to wait until the unit heats up again.
    • Has the hot water been used up, if peak electricity you my have to wait 1-2 hours to reheat or if off-peak, wait until morning and test again.
    • Is the unit leaking or burst.
    • Tempering valve may have failed, call QLD HOT WATER & Plumbing for further help.
    • If a gas unit.
    • Check your gas supply it turned on, have is there gas in your gas bottles.
    • Has the pilot light gone out? There should be a small blue flame constantly alight. The instructions to turn on the pilot light is usually on the back on the Gas HWS panel. You don’t need to be a gas fitter to relight pilot lights. Rain or wind can cause a pilot light to go out.
 

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